Reference

Our Legal Framework for Your Account

xabaji operates under a clear set of legal terms that govern your account, your transactions via bKash, Nagad, or Rocket, and your rights as someone who uses this platform.

Account eligibility rulesLocal law compliancebKash, Nagad, Rocket termsData and privacy rightsDispute resolution path
xabaji Our Legal Framework for Your Account
DATA SECURITY PRACTICES

How We Handle Your Account Data

Your account data — name, contact details, wallet references, and transaction history — is stored securely and used only to operate your account and comply with applicable legal obligations. We do not sell personal data to third parties. Cookies on this site are used for session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep account and transaction records for as long as your account is active and for a legally required period after closure. You can request a copy of your data through our support team.

Account Security

Your account is protected by password and OTP verification on login. If you receive an OTP you did not request, change your password immediately and contact support.

Cookie Policy

Session cookies keep you logged in. Analytics cookies help us understand how the platform is used. No cookies are used to track you across third-party sites without your consent.

Data Requests

To request access to, correction of, or deletion of your personal data, contact support with your account ID. We process these requests in line with applicable data protection obligations.

CONTACT LEGAL SUPPORT

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a transaction dispute involving bKash, Nagad, or Rocket, or a request to close and delete your account, our support team handles those through the channels below. Response times vary — complex account or payment queries take longer than general questions.

Live Chat Open the chat window from your account dashboard. For legal or payment disputes, select the account query category so your message reaches the right team.
Email Support Send your legal query or account dispute to our support address. Include your account ID and any bKash, Nagad, or Rocket transaction references you have.
Account Help Centre The help centre covers account verification steps, transaction queries, and policy documents. Check there first for answers to common terms questions before raising a ticket.

Common Legal and Policy Questions

These are the questions we get most often about our terms, your rights, and how we handle account and payment data. If your question is not here, reach out through the support channels above.

Access depends on your local law and eligible regions. It is your responsibility to check whether online gaming is permitted where you are before opening an account with us.

Any pending balance in your account wallet at the time of closure will be reviewed. Verified balances are returned to the payment method on record — bKash, Nagad, or Rocket — subject to identity verification.

Yes. Contact our support team with your account ID and a data access request. We will provide the information we hold on your account within the timeframe required by applicable law.

Share the transaction ID from your bKash, Nagad, or Rocket app with our support team. We trace it against our payment records and confirm or resolve the discrepancy from there.

Updated terms are posted on this page with an effective date. If you continue using your account after that date, the new terms apply. We recommend checking this page if you receive a notification about a policy update.

Contact our support team immediately via live chat or email with your account ID and a description of the concern. We treat data-handling complaints as priority queries and follow up directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.